Privacy Policy
Your privacy matters to us. Here's how we protect and handle your information.
Last updated: March 15, 2025
Information We Collect
When you use CognitPulse's financial stability analysis services, we collect information that helps us provide accurate assessments and improve our platform. We're transparent about what we gather and why.
Personal Information
Name, email address, phone number, and business details you provide when creating an account or requesting our services.
Financial Data
Business financial information, transaction histories, and stability metrics necessary for our analysis services.
We also collect technical information like IP addresses, browser types, and usage patterns to enhance platform security and user experience. This data helps us identify potential issues and optimize our financial analysis tools.
Important: We never collect more financial information than necessary for our analysis. You control what data you share, and we clearly explain why each piece of information is needed.
How We Use Your Information
Your information serves specific purposes related to our financial stability analysis services. We don't use your data for unrelated activities or share it unnecessarily.
- Conducting comprehensive financial stability assessments and generating analysis reports
- Communicating with you about your account, analysis results, and service updates
- Improving our analysis algorithms and platform functionality based on usage patterns
- Ensuring platform security and preventing fraudulent activities
- Providing customer support and responding to your inquiries
- Meeting regulatory requirements under Australian financial services laws
We process your information based on legitimate business interests, contractual necessity, and legal obligations. When required by Australian privacy laws, we obtain explicit consent before processing sensitive financial data.
Your Privacy Rights
Under Australian Privacy Principles and the Privacy Act 1988, you have several rights regarding your personal information. We make it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you, including financial analysis data and account details.
Correct Information
Update or correct any inaccurate personal or financial information in your account at any time.
Delete Your Data
Request deletion of your personal information, subject to legal and regulatory retention requirements.
Restrict Processing
Limit how we use your information while maintaining essential services and legal compliance.
To exercise these rights, contact our privacy team at [email protected]. We respond to privacy requests within 30 days and provide clear explanations of any limitations based on Australian law requirements.
Data Security and Protection
We implement comprehensive security measures to protect your financial information. Our approach combines technical safeguards, operational procedures, and regular security assessments.
All financial data is encrypted using industry-standard AES-256 encryption both in transit and at rest. We maintain secure servers in Australian data centers and conduct regular security audits.
Our security framework includes multi-factor authentication, access controls limiting staff access to necessary information only, regular security training for all employees, and automated monitoring systems that detect unusual activities.
We also maintain cyber insurance coverage and have incident response procedures in place. If a security incident affects your information, we'll notify you promptly as required by Australian law.
Information Sharing and Disclosure
We share your information only when necessary for our services or required by law. We don't sell personal information to third parties or use it for unrelated marketing purposes.
- Service providers who assist with platform operations, data storage, and analysis tools under strict confidentiality agreements
- Legal authorities when required by Australian court orders, subpoenas, or regulatory investigations
- Professional advisors including auditors and legal counsel bound by professional confidentiality obligations
- Business successors in the event of a merger or acquisition, with advance notice to affected users
Before sharing information with any third party, we ensure they meet our privacy and security standards. We require contractual commitments to protect your information and limit its use to specified purposes only.
Data Retention and Deletion
We retain your information only as long as necessary for providing services, meeting legal requirements, and maintaining business records. Different types of information have different retention periods.
Account Information
Retained while your account is active and for 7 years after closure to meet Australian business record requirements.
Financial Analysis Data
Stored for 5 years after service completion to support ongoing analysis improvements and regulatory compliance.
When retention periods expire, we securely delete your information using certified data destruction methods. You can request early deletion of certain information, though some data must be retained for legal compliance.
We review our data retention practices annually and update procedures to reflect changes in Australian privacy laws and business requirements.
Privacy Questions?
Our privacy team is here to help with any questions about how we handle your information.
James Cook University
Townsville QLD 4000, Australia
Phone: +61742140129
Email: [email protected]
We respond to privacy inquiries within 2 business days and provide detailed explanations of our practices.